INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we strive to ensure that the product images on our website accurately represent the items you will receive. However, please note that minor variations in color or texture may occur due to different monitor settings and natural materials.

Where can I view my sales receipt?
    • Your sales receipt will be emailed to you upon completing your purchase. You can also access your order history and receipts by logging into your account on our website and navigating to the "Order History" section.
How can I return an item?

If you're not satisfied with your purchase, you can initiate a return within 30 days of receiving the item. Please visit our Returns and Refunds page for detailed instructions on how to start the return process. Our customer service team is also available to assist you.

Will you restock items indicated as “out of stock?”

We do our best to restock popular items that are marked as "out of stock." However, availability may vary based on production schedules and demand. We recommend signing up for product notifications to receive alerts when items are back in stock.

Where can I ship my order?

We offer shipping to addresses within the [list of countries or regions you serve]. During the checkout process, you can enter your shipping address, and our system will calculate the shipping options and costs available to you.

What is your delivery timeframe?

Delivery times vary based on your location and the specific product you're ordering. Estimated delivery times can be found on the product page, and you'll receive a more accurate timeframe during the checkout process. After placing an order, you'll also receive tracking information to monitor your shipment's progress.

Is there a warranty on your furniture?

Yes, we offer a 14 days warranty on all our furniture products. This warranty covers manufacturing defects and other issues outlined in our Warranty Policy. If you experience any problems, please reach out to our customer service team for assistance.

Can I customize the furniture's dimensions or materials?

Currently, we offer standard dimensions and materials for our furniture. However, we're continuously exploring customization options to better serve our customers. Feel free to subscribe to our newsletter to receive updates on any new customization features we may introduce.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and Cryptocurrency. All payments are securely processed to ensure your financial information is protected.